Follow the instructions below. It is important that the product is unused and has all labels and packaging intact.
- Register your exchange at: returns.yayloh.com/retailer/se_getthegallop with your order number and the email address you used at the time of purchase.
- Clearly state which product you want to return and the size/color you want to change to in the text field and we will reserve it.
- You get a QR code that you show at your Postnord agent, they print out a return shipping slip that you can then put on the package.
- We will send out the new item at no extra cost as soon as we receive your return.
For international orders you will need to contact us first on email@example.com and we will email you a return label for you to print.
Deliveries within Scandinavia are sent with PostNord. It usually takes 1-2 days for the package to reach the mailbox or delivery point. You will receive an email with the shipment number so you can follow the delivery.
Deliveries within the EU and outside the EU are usually sent with FedEx, Finland and some other countries are sent with Postnord.
Obvious! We ship worldwide.
It depends on where in the world you live. Within Sweden it usually takes 2-3 days, and internationally 5-10 days. We have all products in our warehouse in Stockholm and pack and ship every day.
If something is not right with your invoice from Klarna, contact Klarna directly here or call their customer service on +46 (8) 120 120 10. Make sure you have your Klarna reference number close at hand.
Feel free to email us at firstname.lastname@example.org , we try to respond as quickly as we can. You can also call us on +46 (0)8-520 275 33, we are open Monday – Friday between 9am and 4pm.
If it concerns an order, please enter your order number for faster assistance.
Our Hay Bag in size Large is as big as a big blue Ikea plastic bag. It holds most things for the weekend trip, the horse competition, the children's activities. It has no interior pockets, zips or buckles on the inside.
Our Hay Bag Medium is a roomy everyday handbag. It holds a computer, shirt, riding helmet and KeepCup. Very good hand luggage for the trip as it fits perfectly under the seat when you travel.
As both bags are soft without any lining, they can be easily folded and made smaller if necessary. When they are not full, they become very small and 'flat' when needed.
How do you wash? Our hand-braided shark tooth straps are easiest to wash with a sponge, warm water and a little soap. Rub gently so you don't 'pull' the braid' and let it dry on its own. You clean the leather as you clean your bridle/leather.
Sizes? On each product page you can see the length in cm for each size, the measurement is from edge to edge.